Should you have a complaint about our service, member of staff, invoicing etc we would like to know.
In the first instance complaints should be made in writing to
Office Manager
Sally Botham Estates
27 Bank Road
Matlock
DE4 3NF
Your complaint will be acknowledged within three working days and hopefully rectified to your satisfaction. Complaints which cannot be rectified will be investigated and you will receive a formal response within fifteen working days.
Should you not be satisfied with the outcome, please write to
The Directors
Sally Botham Estates
27 Bank Road
Matlock
DE4 3NF
Where we will endeavour to reach an amicable agreement. If at the end of this you are still dissatisfied, you are with your rights to take the matter to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP