We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.

In the first instance, complaints should be made in writing to:

Office Manager
Sally Botham Estates
27 Bank Road

What will happen next?

  • We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
  • Your complaint will be acknowledged within three working days and hopefully rectified to your satisfaction. Complaints which cannot be rectified will be investigated and you will receive a formal response within fifteen working days.
  • If, at this stage, you are still not satisfied, you should contact us again, writing to the Directors (address below). We will arrange for a separate review to take place by a senior member of staff.

The Directors
Sally Botham Estates
27 Bank Road

  • If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge (address below).

The Property Ombudsman
Milford House
43-55 Milford Street

You can also contact The Property Ombudsman via the following:

Phone: 01722 333 306
Email: admin@tpos.co.uk
Website; tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Contact Us

Sally Botham Estates
27 Bank Road

01629 760899

121 Park Lane

Tel: 020 7318 7087

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About Us

As market leaders for over 22 years, we are proud to be one of Derbyshire's most trusted estate agents. With our expert advice, honest and ethical communication, and a professional yet personal service, we are ready and excited to help you with all your property needs.

2020 © Sally Botham Estates. All rights reserved. Terms and Conditions | Privacy Policy | Cookie Policy | Complaints Procedure
SALLY BOTHAM ESTATES LIMITED. Registered in England. Company No: 04884262. Registered Office Address: St Helen's House, King Street, Derby, DE1 3EE.

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