Our team

ARLA-qualified staff
Our ARLA-qualified staff (Association of Residential Letting Agents) are ready to help you through the steps of letting your property. This means our letting team are trained to the highest standard, have regular top-up training, and are always in the loop with industry and legal updates.

Local experts
As market leaders in our area for over 20 years, we know the area better than anyone, ensuring the best price and experience for you.

The Guild of Property Professionals
As members of the Guild of Property Professionals, we represent the best in the country at what we do. With regular training and updates, our practices are held to the highest standard, which you can read more about here.

Reputation 
Our relationships with landlords, tenants, buyers, and sellers has meant that we thrive on our reputation and are proud of the many clients who come back to us again and again.

What we offer

Media advertising
Our varied and successful marketing strategies mean that your property will be advertised on our own website, Facebook, Instagram, Rightmove, Zoopla, PrimeLocation, and nationally through the Guild of Property Professionals who have 800 members across the country.

Dedicated lettings department
We have a dedicated lettings department to make sure you and your property always have our attention. For fully managed properties, this includes a property manager, as we know how important it is to always have someone to deal with your property.

The Property Ombudsman
We are regulated by The Property Ombudsman and follow their strict guidelines and Code of Practice. This ensures that our services are meeting your needs and give you peace of mind. This scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants or landlords of residential property in the UK. The Ombudsman is totally independent of the member agency and reports directly to the Ombudsman Council which has a majority of non-industry members.

Client Money Protection
Client Money Protection is covered by Propertymark’s Client Money Protection (CMP) Scheme, meaning you can rest easy in that knowledge that your money is safe. The rules of the scheme are available here, and our CMP certificate can be viewed here.

The best experience for you

Stress free
We have options available for every kind of landlord, right up to our Management Premier option where we will, quite simply, take care of everything. This takes the weight off your shoulders and allows you to benefit from the rewards of letting without having to put in any of the hard work. From finding the right tenant, through to collecting rent, inspecting the property and recording our findings creating a landlord report on our state of the art software system, to dealing with any property-related emergencies with the assistance of our trusted contractors. Whatever happens, we're available 24 hours a day, 365 days a year, to cope with any problems your tenants may face and to look after your property investment.


Updates on new legislation
We make sure you stay up-to-date with all property and landlord requirements through our multiple national and legal links.

High quality tenants
We know that the most important aspect of any tenancy is getting THE RIGHT TENANT, you can leave it with us with complete confidence. 

SET UP SERVICE offers:​

• High-quality advertising 
  ​Including professional photographs and description, plus placing of an advertising board outside your property in accordance with Town and Country Planning Act 1990.

• Extensive marketing
  Sally Botham Estate's own website and database, display in our prominent office, publication in local independent newspaper and promotion via social media channels plus standard industry portals Rightmove, Zoopla and The Guild of Professional Estate Agents. This can include premium listings and featured property on Rightmove. The internet is an essential tool in the marketing of rental properties and tenants use this medium to search for their new home.

• Sourcing of suitable tenants
  The most important aspect of any tenancy is getting THE RIGHT TENANT, you can leave it with us with complete confidence. Prospective tenants who are registered on our extensive database will be contacted by phone, email or post.

• Comprehensive referencing / screening process
  We use one of the UK's largest tenant referencing and specialist lettings insurance company to vet our tenants.

• Drawing up of Tenancy Agreement
  Our agreements are regularly reviewed and updated to ensure we are up to date with all changes to UK legislation in the private rented sector.

• Moving tenants in
  We arrange the release of keys to your tenants once they have signed paperwork and all monies have been received. 

MANAGEMENT SERVICE offers:

• Dedicated Property Manager
  We know how important it is that there is always someone to speak to about your property.
   
• Key-holding service
  We will hold spare keys in the event of any maintenance issues, property inspections or an emergency.
   
• Arrangement of repairs and maintenance
  Your tenants will liaise directly with us regarding any issues they have and it is our duty to deal with them quickly and efficiently, and keep you informed every step of the way. We only use tradespeople with the necessary qualifications and valid liability insurance.
   
• Credit control
  When dealing with maintenance issues it is our priority to ensure the job is done correctly, but very importantly also for a competitive price.  We have long standing relationships with our contractors who are priced fairly but are also highly skilled professionals in their industry. 
   
• Deposit Protection Scheme
  We will put the bond into the DPS as per the Housing Act 2004 which states all deposits paid under an AST now have to be registered with a government-approved scheme.
   
• 24-hour emergency contact
  This service offers 24-hour support to your tenants in the event of an emergency at the property, such as a burst pipe.  It saves you both hassle and money because emergencies can be dealt with immediately, which could save you from bigger, more costly repairs.
   
• Property inspections
  We do an initial 6-week inspection followed by quarterly property inspections to ensure your tenants are looking after your property in the way we would expect them to.  It is also our opportunity to be proactive and action any issues that haven't been reported by tenants, that if left untreated could become expensive to rectify in the future. 
   
• Inventory and check-in
  We organise the property inventory for you and ensure tenants are clear about the property condition and contents. Without an inventory, your tenants may be able to claim their deposit in full regardless of any damage done to your property during their tenancy.
   
• Arrangement of the check-out process
  We will liaise with your tenants and arrange the checkout process with them, ensuring all parties are happy with the condition of the property at the end of a tenancy and approve the release of their deposit once any issues have been resolved.
   
• Accounts
  Our dedicated accounting department help ensure rents are processed swiftly and effectively, monthly statements issued and any queries resolved.   

• Overseas Landlord Tax
  We will advise of taxation implications and non-resident tax and HMRC.
   
• Advice and guidance 
  - Our expert team provide ongoing advice and assistance in relation to the legal aspects of running a rental property, as well as new industry information.